Refund Policy

This is an English translation provided for convenience. In case of any discrepancy, the Macedonian version prevails.

This policy explains how the popolni.mk subscription is charged, how you cancel and when we issue refunds. It forms part of the Terms of Use and does not limit any rights you have under mandatory law.

1. Who processes payments

Payments are processed by Paddle as the merchant of record. When you subscribe, your purchase agreement is with Paddle, and the charge appears as Paddle on your card statement. Paddle calculates and collects any applicable tax and issues an invoice for every payment.

2. Subscriptions and cancellation

The service is offered as a monthly subscription, based on document volume. You can cancel at any time, from the billing section in the application or by writing to kontakt@popolni.mk.

• Cancelling stops all future charges.
• Access to the service remains active until the end of the paid period.
• We do not issue prorated refunds for the remainder of the current period.

3. When we issue refunds

Amounts paid are generally non-refundable, as set out in the Terms of Use. We do issue refunds in the following cases:

• A duplicate or mistaken charge for the same period.
• A charge made after you properly cancelled your subscription.
• Where mandatory law requires it.

If something is wrong with a new subscription, write to us within 14 days of the first charge. We review every such request in good faith and respond quickly.

4. How to request a refund

Write to kontakt@popolni.mk or call 071 237 331. Include the email address on the account and the invoice or receipt number from Paddle. You can also submit a request directly to Paddle at paddle.net.

Approved refunds are returned by Paddle to the original payment method, usually within 5 to 10 business days.

5. Free trial

Your first 50 documents are free and no card is required. Nothing is charged during the trial, so there is nothing to refund.